Refund Policy

At Storix, your satisfaction is our priority. If a product does not meet your expectations, we offer you a simple and clear return policy.

1. Return Period

You have 30 days from the date of receipt to return an item.

2. Return Conditions

• Products must be returned unused, in their original condition and packaging.

• Accessories, manuals and labels must be included.

• Damaged or worn items are not eligible for a full refund.

3. Return Procedure

1. Contact our customer service by email to initiate the procedure.

2. We will provide you with a return label and necessary instructions.

3. Send the package to the address indicated.

4. Return Costs

• Return costs are the responsibility of the customer, unless the product received is defective or incorrect.

5. Refunds

• Once the product is received and inspected, we will process your refund within 7 business days.

• The refund will be made via the original payment method.

6. Defective or Incorrect Items

If you receive a defective or incorrect product, please contact us immediately. We will cover the return shipping costs and issue an exchange or full refund.

If you have any questions, please feel free to contact our customer service. We are here to help!